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Customer Service Clerk

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Crocs South Africa are looking for an experienced and enthusiastic Customer Service Clerk to join the Sales division of the team. The successful candidate will need to provide excellent customer service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales, and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.

 

Company Values:

  • We commit to the wellbeing of our team
  • We work with a positive attitude
  • We believe in our team

Responsibilities:

  • Communicate with customers by responding to email queries and telephone calls promptly, professionally, and accurately
  • Manage the entry of all customer orders for your specific brand into relevant ERP
  • Manage and plan the Order Book: prepare and plan for processing – timeline planning
  • Action approved order amendments
  • Action approved customer returns
  • Deal with all wholesale related customer queries, stock requests, and availability enquiries
  • Reporting on customer orders as required
  • Provide service to agents/field teams handling all queries and requests related to stock
  • Ensure alignment with Local Logistics in order to ensure correct prioritizing of orders
  • Ensure orders are updated with planned delivery dates
  • Clear communication with customers with regards to late deliveries, stock availability, short shipments, best sellers, etc.
  • Obtain approval from Sales Manager for non-standard requests allocations and then action
  • Regularly create and reconcile reports of all possible customer issues so they can be highlighted to the Sales Manager
  • Ensure in-depth product knowledge keeping up to date with seasonal stock and product enhancements
  • Ensure that Local Logistics have correct VAS information timeously (labels etc.)
  • Follow up on sales and offer replenishment or fill-in orders for House Accounts
  • Assist with corporate sales as and when necessary
  • Filing and general admin as required
  • Assist Visual Merchandiser with customer queries, movement of Point of Sale and marketing material when needed
  • Work closely with the logistics team to ensure clear channels of communication through the supply chain
  • To assist in the development of sound operational procedures and guide and nurture less-experienced team members as required.
  • Keep work area clean and tidy on a constant basis
  • Support the mission, vision, and core values of the company
  • Meet prescribed deadlines and targets
  • Professional interaction and liaison with customers, suppliers, and employees always
  • Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time

Job requirements: 

  • At least 4 years’ working experience within a South African retailer or similar Customer Service environment
  • Relevant tertiary qualification an advantage
  • Grade 12 or Equivalent
  • Experience in outbound Logistics would advantageous

 

Competencies required:

  • MS Office proficiency in Excel – level intermediate to advanced
  • Experience on SAP will be beneficial
  • Accuracy of work crucial
  • Strong customer first service focus and flexible in approach
  • Ability to work under pressure
  • Excellent verbal and written communication skills via email
  • Excellent telephone etiquette
  • Good time management and reliable
  • Ability and experience in working in a dynamic ever-changing environment
  • Proactive

Reference Number: 

AH-32

Company: 

Ares Holdings

City: 

Southern Suburbs (Cape)

Country: 

ZA

Salary: 

Market Related

Job Type: 

parttime

Industry: 

Retail

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