Resolve network and security related problems across multiple customers and data centres.
The Ideal Candidate will:
· Resolve service support based tasks using documented processes.
· Adhere to defined processes
· Provide technical input based on experience
· Execute defined project tasks
· Responding to customer queries
· Managing own workload
· Uses defined processes to aid decision making
· Draft customer reports
Be able to demonstrate thorough understanding of:
· IP Sub-netting
· Bandwidth Management
· Network Load Balancing
CCNA and/or CCSA qualified and minimum of 2 years networking experience required.
IT related degree or diploma