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Senior Second Line Analyst - Wintel

Main purpose of Job/Role:

Tier 2 Systems engineer (Wintel Server support)

Main Duties/Responsibilities:

Troubleshoot, diagnose and resolve incidents

Perform root cause analysis and remediation of problem records

Implement infrastructure changes

Assist with the implementation of projects

Perform proactive maintenance, regular health checking and performance management

Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management

Use ITSM toolsets for tracking all work progress

Mentor and coach desktop support and service desk teams


Fluent in English verbal and written communication

Business etiquette skills for dealing with characters throughout the business

Passion for customer satisfaction and service excellence

Highly motivated, disciplined and ambitious

Happy to work remotely without any physical access to the infrastructure

Ability to work independently or as part of a team

Ability to perform well under pressure

Ability to learn quickly and mentor more junior colleagues

Meticulous and thorough approach to all work

Ability to “think outside of the box”

Positive outlook and “can do” attitude

Willing to be cross-trained within the team

Committed to writing the exam when sent on a course or given study leave

Able and willing to travel to the UK and Europe offices (current valid passport)

Comply with instructions from Team Leader and management


Shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)

Provide out of hours standby cover on a rotation basis

Work some overtime when required and approved

If necessary work over the scheduled shift, or swap shifts with colleagues as needed

Be willing to work some SA public holidays in return for double pay

Job requirements: 

Essential Knowledge/Skills:

Our customer demands our technical teams to pass criminal and credit vetting.

Minimum 4 year Windows Server Experience

Server Hardware Management (IMPI) experience - HP/Dell/IBM

IIS Server

ISA/TMG Server

Active Directory (AD, DNS, DHCP, Group Policy, etc.)

Citrix Xenapp 5 or higher

VMWare ESXi 5 or higher

Desirable Knowledge/Skills



Quest ARS


Essential Qualifications

MCSE 2008 or higher

VM Ware ESXi 5 or higher

Desirable Qualifications


Citrix Xenapp/Xendesktop

Reference Number: 





Western Cape - Northern Suburbs (Cape)




Market Related

Job Type: 



Information Technology