Purpose of the job:
To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products and services and related processes and procedures.
Key Performance Areas:
To receive and respond efficiently and effectively to inbound Customer calls.
To assist, inform and advise Customers regarding all CIPC products, services and related processes and procedures.
To determine and resolve Customer service requests and queries.
To accurately capture all calls received as prescribed and provide Customer fedback.
To contribute to improvementof organizational performance standards
A 3 year National Diploma and preferably Certificate in Call- or Contact Centre Communications.
2 years' Call Centre experience in an inbound call centre environment
CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.
Correspondence will be limited to shortlisted candidates only. Please ensure that you have uploaded and attached an updated CV when you submit your application. If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC. CIPC reserves the right not to fill an advertised position. Background verification, including criminal record and citizenship checks, as well as a competency assessment will form part of the selection process. It is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Closing Date: 26 February 2018