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Team Member: Help Desk and Self-Service Terminals (Johannesburg)

Purpose of the job:

To provide guidance and assistance to clients visiting the customer service centres and to resolve queries

Key performance areas:

To provide guidance and assistance to customers visiting the service centre;

To make input into operating policies, procedures and guidelines;

To receive and resolve customer queries;

To report on performance and identify and escalate performance constraints and any risks;

Job requirements: 

Minimum Requirements:

Matric or equivalent

Minimum experience:

Entry level: 1-2 years of clerical experience in Private Sector or Government Service; 1 year experience in aspects of companies, co-operatives, close corporations or IP law administration

Intermediate level: 2-5 years of clerical experience in Private Sector or Government Service; 3 years experience in aspects of companies, co-operatives, close corporations or IP law administration

Senior level: 5-10 years of clerical experience in Private Sector or Government Service; 5 years experience in aspects of companies, co-operatives, close corporations or IP law administration

Other:

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.

Correspondence will be limited to shortlisted candidates only. Please ensure that you have uploaded and attached an updated CV when you submit your application. If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC. CIPC reserves the right not to fill an advertised position. Background verification, including criminal record and citizenship checks, as well as a competency assessment will form part of the selection process. It is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

Closing date: 26/02/2018

Reference Number: 

T820004,T930003,T900003

Company: 

Companies and Intellectual Property Commission

City: 

Gauteng - JHB CBD

Country: 

ZA

Salary: 

Market Related

Job Type: 

fulltime

Industry: 

Admin/Office Support