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Assistant Manager

Reference: 

CPT001489/HK

Location: 

Cape Town

Source: 

Intelligent Placement

Behavioural Competency

  • Previous experience in Management in the hotel industry, preferably 5 Star
  • Excellent customer/client services experience
  • A stable track record
  • Able to work shifts, (including weekends and public holidays)
  • Able to communicate effectively, both verbally and in writing
  • High levels of motivation and enthusiasm

Duties include the following, but not limited to:

  • Manage and coordinate guest relations to provide the highest standard of service
  • Reporting into the General Manager
  • Take complete ownership of the hotel
  • Managing of staff which includes housekeeping, waitrons, security, kitchen (staff compliment of 12)
  • Check in and out of guests, book restaurants, tours, transfers, taxis etc
  • Help plan itineraries for guests
  • Check that rooms are 100 %
  • Breakfasts run smoothly and assist
  • To report and where possible take action for any guest or client complaint or compliments
  • Assist with group arrivals
  • Assist with site inspections when required
  • Effective communication with all relevant departments or guests with regards to special requests either via email, telephonically or fax
  • Human Resources Management
  • Staff training and control
  • Laws, Regulations and Policies
  • Security, Health and Safety

Requirements:

  • Grade 12 or equivalent
  • Exceptional attention to detail
  • Clear communication skill must speak English fluently
  • Ability to use, MS Word and Excel skills
  • Is fully conversant with the hotel reservation system (Hotelier)
  • Able to work shifts, (including weekends and public holidays)

Salary: Market related

Please send your CV and quote the reference number CPT001489 to hayleyk@intelligentplacement.co.za

 

If you dont hear from us within 3 weeks of your application, please consider your application unsuccessful.

 

Industry: 

Hospitality

Job Type: 

Permanent

Date Posted: 

2017-11-08