R5 000 - R6 500 Per Month
- Managing large amounts of inbound and outbound calls in a timely manner
- Log tickets for Support/Tier 2
- Following call centre scripts when handling different topics
- Identifying customers needs, clarify information.
- Update Customer profile
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
- Assist with standard call out quotations