Growth Connect HR & Payroll Solution
KEY PERFORMANCE AREAS
- Have a comprehensive knowledge of long term insurance products and services in order to understand customer needs.
- Proactively maintain an excellent relationship with clients through regular contact and resolution of queries.
- Develop new business with existing clients and/or identify areas of improvement to exceed client retention targets.
- Ensure the timely and successful delivery of our solutions according to client needs and objectives.
- Assist with high severity requests or issue escalations as needed.
- Promote Company products and brand to clients and distribution channels.
- Complete administrative tasks in keeping accurate and detailed statistics of all communication with clients.
- Prepare reports on the clients status.
- Provide professional and correct advice with regards to customers about our products and services.
- Build and maintaining strong, long-lasting customer/client relationships.
- Gather external customer information and share this with your manager and team to contribute to the overall strategy of the department as well as the company.
- Drafting and communicating any outstanding requirements to members through your manager where applicable and following up.
- Build client rapport.
- Ensure that Service Level Agreements (SLAs) are met.
- Provide support to the sales consultant/s as and when required.
- Consistent communication with clients.