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Client Retention Consultants

Reference: 

copy-GCCRC

Location: 

Gauteng

Source: 

Growth Connect HR & Payroll Solution

KEY PERFORMANCE AREAS

  • Have a comprehensive knowledge of long term insurance products and services in order to understand customer needs.
  • Proactively maintain an excellent relationship with clients through regular contact and resolution of queries.
  • Develop new business with existing clients and/or identify areas of improvement to exceed client retention targets.
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives.
  • Assist with high severity requests or issue escalations as needed.
  • Promote Company products and brand to clients and distribution channels.
  • Complete administrative tasks in keeping accurate and detailed statistics of all communication with clients.
  • Prepare reports on the clients status.
  • Provide professional and correct advice with regards to customers about our products and services.
  • Build and maintaining strong, long-lasting customer/client relationships.
  • Gather external customer information and share this with your manager and team to contribute to the overall strategy of the department as well as the company.
  • Drafting and communicating any outstanding requirements to members through your manager where applicable and following up.
  • Build client rapport.
  • Ensure that Service Level Agreements (SLAs) are met.
  • Provide support to the sales consultant/s as and when required.
  • Consistent communication with clients.

Industry: 

Insurance

Job Type: 

Permanent

Date Posted: 

2018-03-12