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Client Services Expert UK Inbound

Reference: 

JL123456

Location: 

Century City

Source: 

O'Dwyer Personnel

Remuneration: 

R7 500 Per Month Per Month

Client Services, Customer Services, Call Centre, Contact Centre Agent - Operative

Are you the type of person that enjoys helping others? Do you feel the need to go above and beyond when dealing with consumer and client concerns?

Our inbound Client Service positions are for a highly motivated, energetic, dedicated service professional. This goal-oriented individual is responsible for servicing clients from the UK which includes direct consumers in a fast paced, fun, call center environment.

PRIMARY RESPONSIBILITIES

  • Enthusiastically engaging each caller and representing Company brand in a highly professional manner
  • Successfully and accurately answering client questions and provide appropriate additional information
  • Capturing accurate and legible documentation on all call activity in the Back Office system as required
  • Escalate issues in accordance with Contact Centre guidelines when necessary
  • Consistently maintaining departmental standards for quality
  • Achieving defined Service Level Agreements and Key Performance Indicator goals
  • Responsible to meet all company policies and procedures
  • REQUIRED KNOWLEDGE / SKILLS/ ABILITIES

    • Strong customer service and listening skills
  • Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation
  • Persistent in ensuring issues are resolved accurately, effectively and timely
  • Ability to clearly and effectively maintain and update online documentation
  • Ability to follow precise direction consistently without continuous supervision
  • Detail-oriented and flexible
  • Flexibility to work overtime as required
  • Able to maintain focus and enthusiasm throughout shift assignment
  • Industry: 

    Call Centre

    Job Type: 

    Permanent

    Date Posted: 

    2017-07-14