Type your keywords in the search box above

Customer Service Agents


Customer Service Agents


Cape Town


Brip Africa


R7 000 - R8 500 Per Month




To handle general customer queries in a manner that limits reputational damage, meets the needs of the customer and is in line with Wonga strategic direction, operational policies and regulatory requirements.

 KEY RESPONSIBILITIE                                                                                                 

  • Resolve and handle customer enquiries telephonically
  • Log all customer interactions on relevant internal system to assist effective case resolutions and to meet compliance and legal requirements
  • Respond to customer interactions/submissions within set guidelines and service level agreements in order to provide a consistent service that the customer expects. Escalate administration requests for further resolution where necessary
  • Proactively identify and escalate customers with overdue payments that are vulnerable or in hardship, in line with company procedures, to ensure they are handled fairly, transparently and with forbearance 
  • Acknowledge and resolve customer complaints at the first point of contact in line with company policy and where possible prevent complaints from escalating.
  • Escalate complaints, issues and problems to the Team Manager and/or Supervisor or relevant channel to achieve the best possible outcome for the customer and the business in line with company policy and process
  • Proactively identify and escalate potentially fraudulent accounts so that they can be investigated appropriately in accordance with company process.


Skills & Competencies Required: 

  • Experience in a Customer Service Call Centre is essential (+3 years minimum as seasoned Multi-function and or escalation agent Preference within the international market)
  • Matric essential (Maths advantageous)
  • Excellent verbal, written communication and comprehension skills
  • Excellent listening skills
  • Proven Excellence in telephone, email & chat manner
  • Excellent customer service skills
  • Attention to detail and accuracy
  • Ability to manage own workload and Multifunction
  • Confident, enthusiastic, Empathetic and Innovative
  • A patient and professional manner
  • A respect for private and confidential information
  • Pro-active approach to process improvement
  • PC Literacy using MS Outlook, plus excellent keyboard skills
  • Ability to work a flexible schedule in a 365 day call centre (Rotating shifts)


Shift Schedule:                    

  • 07:30 16:30
  • 08:00 17:00
  • 09:00 18:00
  • 10:00 19:00
  • 11:00 20:00
  • 14:30 23:30



Job Type: 


Date Posted: