Reporting to the Operations Manager - Centurion, this position will be responsible for:
§ Management of the Data Processing division in its entirety
§ Monitor divisional functions to ensure adherence to SLEs
§ Monitor quality and output by conducting QA checks
§ Conducting Divisional meetings
§ Monitor automated processes
§ Attend to client queries, escalations and complaints
§ Liaise with operational divisions to streamline processes
§ Streamline processes within the division
§ Other adhoc duties as required.
This role works from 8.00am to 17: 00pm. The successful applicant will be expected to work extra hours due to the nature of this position - if and when required.