Responding to customer queries by telephone, email and online chats in German language
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Customer relationship building & management
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
Performing extra tasks given by managers / shift supervisors as required