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German Customer Service Host

Reference: 

1232312

Location: 

Goodwood

Source: 

Surgo HR & Training

Responding to customer queries by telephone, email and online chats in German language

Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment

Processing pertinent information into relevant databases

Customer relationship building & management

Problem solving tasks during shift

Handling and taking full responsibility for customer related queries

Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.

Performing extra tasks given by managers / shift supervisors as required

Industry: 

Call Centre

Job Type: 

Permanent

Date Posted: 

2017-07-13