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Group Manager: Technical Services (Commercial)







Sumitomo Rubber - SRI Group

Overall Job Function


To effectively lead the Commercial - In-Field Technical Services function, and to ensure all ITS data is effectively utilised for the betterment of SRSAs commercial products and enhanced customer relations.



Job Responsibilities


  • Formulate work plans for the In-field Technical Service team and ensure adherence
  • Ensure continuous improvement of products and service
  • Develop test plans to ensure product strategies are effectively executed
  • Conduct market research, route and fleet studies for both domestic and Africa
  • Investigate field failures and product liability claims
  • Co-ordinate tyre field performance testing data
  • Ensure enhancement of data tools like Digitrak, Cognos
  • Assist marketing team with technical data
  • Training and mentoring of In-field service technicians
  • Development and management of all operational budgets & capex
  • Key link between Services, Sales, Factory and SRI tech, for transfer of information, and input into product improvement/design


Job Requirements


  • Matric and 3-year Diploma in Engineering/Management/Quality
  • Preferred Qualifications : Degree in Management
  • Valid drivers license
  • At least 5 Years in tyre manufacturing and applications.




  • Problem Solving and Root Cause Analysis
  • Strong Research Ability
  • Ability to work independently
  • Accurate and detail orientated
  • Basic tyre knowledge
  • Ability to communicate at all levels
  • Strong interpersonal & relationship skills
  • Report writing skills
  • Team player
  • Willing to travel for extended periods (includes weekends/public holidays)
  • Must have extensive product knowledge
  • High energy and resistance to stress




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