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Guest Service Agent

Reference: 

Guest Service Agent

Location: 

Gardens Oranjezicht

Source: 

Hotel and Catering Personnel
  •  greet and welcome the guests who are checking in, arrange for the collection and storage of their luggage
  •  pay close attention and carefully listen to the needs of the guests and to attend to their special needs
  • If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner
  •  keep a track of the current hotel accommodations and ensure that the hotel registration procedures are carried out appropriately
  • promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department
  • promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth

Industry: 

Admin

Job Type: 

Permanent

Date Posted: 

2017-07-13