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Guest Service Agent


Guest Service Agent


Gardens Oranjezicht


Hotel and Catering Personnel
  •  greet and welcome the guests who are checking in, arrange for the collection and storage of their luggage
  •  pay close attention and carefully listen to the needs of the guests and to attend to their special needs
  • If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner
  •  keep a track of the current hotel accommodations and ensure that the hotel registration procedures are carried out appropriately
  • promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department
  • promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth



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