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IT Engineer (Networking/ Hosted)




East Rand


Hill Appointments


R18 000.00 - R20 000.00 Per Month

Carry out daily system checks
Logging and managing calls on ticketing system
To provide 1st line technical support; Answering support queries via phone
Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be pro-active when dealing with user issues
Troubleshooting system and network problems and diagnosing and resolving hardware or software issues
Setting up new user accounts and profiles and dealing with password issues
To escalate more complex calls to a more senior IT Support member
Maintain a log of any software or hardware problems detected
Support users in the use of computer equipment by providing necessary training and advice
Installing and configuring computer hardware, operating systems and applications
Monitoring and maintaining computer systems and networks
Assist with in-house system backups
Maintain ISO compliancy.



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