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IT Support Technician






Elite Resourcing (Pty) Ltd


R12 000.00 - R20 000.00 Per Month
  • ·         Basic Windows Server and Infrastructure knowledge and how it serves a business.

    ·         Active Directory Domain Services and Group Policy knowledge and how it works.

    ·         Oversee the daily performance of computer and network systems

    ·         Provide full support to all internal staff members

    ·         Ensuring Networks and User Machines are fully operational and up to date.

    ·         Administering email and web access

    ·         Ensuring the necessary data protection procedures are implemented

    ·         Timely and effective response to escalated queries and problems

    ·         PC repairs and assembly

    ·         Updating and Patching of User Machines Software

    ·         Managing Ticket System and assigned Tickets with decent turnaround time

    ·         Management of Network Printers

    ·         Managing and Ordering of Consumables and IT equipment

    ·         Maintaining the Asset Register

    ·         Setup equipment for employee use, ensuring proper installation of cable, operating systems, and appropriate software

    ·         Maintain record of daily data communication transactions, problems and remedial action taken and installation activities

    ·         Read technical manuals, confer with users, and conduct computer diagnostics to investigate an resolve problems and to provide technical assistance and support

    ·         Confer with staff, users and management to establish requirements for new systems or modifications

    ·         Develop training materials and procedures, and/or train users in the proper use of hardware and software

    ·         Refer major hardware or software problems or defective products to vendors or technicians for service and support

    ·         Prepare evaluations of software and hardware and recommend improvements or upgrades



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