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National Retail Manager






Transcend Talent Management

To identify new business opportunities and manage customer relationships and objectives in order to assist in the achievement and delivery of strategic organisational objectives.

Engage NKAMS with regards to customer plans and interrogate previous plans and performance against agreed plans, ensuring comprehensive understanding and alignment to customer strategic objectives
Ensure comprehensive understanding of customer strategic objectives through interaction with relevant stakeholders
Manage stakeholder expectations in terms of operational complexities and ensure synergy of operations and strategy
Provide various operational and strategic proposals in line with the greater business strategy
Balance customer demands and operational capacity
Design organisational structures to ensure optimal delivery of customer objectives and understanding of business processes
Responsible for driving the operational aspects of the business to include sales, logistics/supply chain and warehousing
Overseeing the day to day management of the Retail Key Accounts Team
Devising strategies for driving sales growth across the Retail business
Analyzing existing approaches to the development of business and making changes where appropriate.
Implementing new business initiatives across the Retail business
Working closely with members of the team to generate new business
Identifying sales opportunities as a result of market changes
Acting as a key contact for large customer accounts
Form strategic partnerships to leverage existing networks
Setting tough but achievable revenue targets for the key account managers
Negotiating sales contracts with customers and ensuring their profitability
Negotiating price increases, trading terms and product deals
Maximizing product sales on a national basis.
Implementing sales strategies
Ensuring the effective implementation of promotional grids and trading terms
Nurturing relationships with customers at all levels to encourage sales and customer loyalty
Performing trade visits to various regions around South Africa on an ongoing basis.
Planning, implementing and monitoring national budgets.
Working with the marketing team to devise marketing materials and tools to support new business teams
Monitoring customer satisfaction with existing customers to ensure service delivery
Be aware and have a sound understanding of competitor analysis and distribution
Manage the Sales and Merchandising agents

New Business Development:
Source new business opportunities in line with operational capabilities Grow current business and manage cross selling opportunities
Negotiate fees to mitigate risks, operational complexities and managing expectations
Manage the development of contracts in line with business expectations

Effective customer engagement and management:
Actively build, maintain and grow strong relationships with Customers and relevant departments, Customer and internal stakeholders
Work to align Group and customer objectives with business plans
Attend regular meetings to update management, review plans and optimise processes including third parties
Manage expectations of the reality of a synergised business
Manage effective flow of information
Maintain contact with customers, indicating minutes and deliverables discussed
Negotiate and manage the transition of any operational changes
Develop solutions that have minimal impact or compromise of customers

Achievement of profitability, sustainability and financial targets:
Compile forecasts and budgets and present to the Sales Head for sign-off
Implement, monitor and manage budgets, providing regular reports the Sales Head
Timeously identify variances in budgets and formulate action plans to address based on history of accounts
Ensure sustainability and growth of profitability Analyse business and budgets, ensuring sustainability of profits

Implementation and optimisation of business strategies and plans:
Regularly analyse relevant data and conduct gap analyses to determine delivery of strategies and plans
Interface between customer needs, NKAM needs and Operations, ensuring effective communication at all times
Develop and implement measures to address problems/gaps
Manage customer expectations verses delivery by operational teams
Ensure continual focus on improved delivery/customer relationships
Ensure compliance of the NKAM team to instituted processes and procedures
Keep abreast of industry trends and best practice solutions to ensure that plans ensure delivery of expectations

Effective leadership and team management:
Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all customer, customer and group objectives
Create and encourage a culture focusing on delivery of objectives Continually inspire, motivate and develop people to understand what is expected of them co-create a team / organisational culture of high accountability)
Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management, such as:
Performance Management
Career path planning
On-the-job training, coaching & mentoring

Effective self-management:
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs



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