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NOC Engineer

Reference: 

Thabile Dlamini

Location: 

East London

Source: 

ADA Recruitment & HR Solutions

Remuneration: 

R8 600.00 Per Month Per Month

1) Supervise a 24x7 Network Operation Centres (NOC) shift operations and personnel;

2) Assign and manage the work load of shift personnel, as well as escalate resource constraints to Management;

3) Oversee day to day NOC operations, escalations, ticketing and communications with all customers;

4) Further develop process and procedures within the NOC;

5) Update and maintain documentation associated with processes and procedures;

6) Continuously improve and develop systems to proactively monitor the infrastructure we manage;

7) Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues

8) Subject to call 24 hours, 7 days a week;

9) Responsible for managing outages, SLA, uptime, service availability, root cause analysis;

Industry: 

Call Centre

Job Type: 

Permanent

Date Posted: 

2019-06-20