The Unit Manager is the team leader of all clinicians and administrative staff members that work on their unit(s). They are responsible for the management, coordination and development of the program for their unit(s) as well as the management and support of their team members whilst still performing a strong clinical role. They are also responsible for the management of admissions onto their unit and to ensure the balance of patient care, staff sustainability and financial viability of their unit is established and maintained.
- DUTIES AND RESPONSIBILITIES
- Ward Rounds
The Unit Manager will attend and chair all the ward rounds to their unit(s). In ward round they are to ensure that all patients on their unit, as well as all matters relating to their unit are discussed. All discussions are to remain professional and to ensure effective management of each patient is achieved (assessment, definition of treatment and selection of appropriate referrals). If consultants to their unit are absent from ward round they are to ensure all relevant feedback from ward round discussions are communicated with the relevant consultant(s).
- Management of the Unit(s) Programs
The Unit Manager will maintain their clinical role on their team (as per their discipline’s job description) to ensure they remain in tune with the patient population, their team members and the needs of both. They are responsible for co-ordinating the groups and managing all the group facilitators to ensure group content remains appropriate, dynamic and consistent with the overall objectives of their unit(s), facilitates insight development and encourages patient attendance. The development of the unit(s) program should be continual with constant changes being made to ensure the highest of patient care is reached and maintained. They are also responsible for assuring patients are attending groups, all patients are receiving the individual care that they require and assist in the referral to the most appropriate individual therapist.
- Management of Staff Members
The Unit Manager is responsible for the management of their unit’s co-ordinator as well as all staff members that contribute to their unit(s). This involves providing clear guidelines of the unit’s objectives to all team members (permanent and consultants) that contribute to their unit(s) to ensure consistency in content addressed in both individual and group sessions. The relationship between the Unit Manager and each staff member should be managed to ensure effective feedback can be given to each other. The relationships established should also allow for the Unit Manager to identify and address any conflicts, performance or disciplinary issues and training needs amongst their team. The Unit Manager is to remain in control and co-ordinating the leave of all team members so as to ensure that the therapeutic needs of their unit continue to be met effectively.
- Feedback to Management
The Unit Manager will remain in close communication at all times with management so as to ensure complete transparency that will allow management to support the Unit Manager in decisions that are made within the unit(s) and the implementation thereof.
- Patient Numbers
The Unit Manager is responsible for staying abreast of the patient numbers on their unit whilst remaining conscious of the quality of care. They are responsible for ensuring patient numbers are maintained throughout the year and reporting to management any difficulties they may have in doing so. They should be actively involved in the assessment, admission and transferring of all patients across to their unit(s) and should maintain a positive attitude towards high patient numbers to their team. They should also be actively involved in the continual marketing of their unit to encourage new referrals.
The Unit Manager is responsible for remaining active in the continual marketing of their unit(s). They are responsible for establishing positive relationships with all existing referral sources, as well as being enthusiastic in the development of new ones. They are primarily responsible for the correspondence to all referral sources and for ensuring all relevant feedback is communicated to the referrer to ensure confidence in the unit’s program is maintained.
- Corresponding with Family Members
The Unit Manager is responsible for managing all correspondence to family members adheres to the National Health Act 61/2003 of 2004 and The Mental Health Care Act 17 of 2004. They are also to ensure that feedback to family members is prompt and effective in containing the family and ensuring the appropriate referral of the family member when necessary.
The Unit Manager will be required to ensure the training needs of him/herself are met as well as the needs of their team to ensure the most effective treatment and management techniques are being implemented at all times.
- Ensure all Health and Safety regulations are adhered to
- Perform various tasks as assigned to you by Management
- Maintains a high level of confidentiality
a) Leadership skills
b) Problem solving skills
c) Ability to implement therapeutic programmes on family, group and individual basis
d) Record-keeping in line with legal requirements
e) Professional communication within the multi-disciplinary team
f) Computer literate
- One of the following:
- Clinical Psychologist
- Clinical Social Worker
- Occupational Therapist
- Ensuring ward rounds are managed efficiently