As one of South Africa’s leading independent retailers, TFG operates 22 retail brands and various corporate service divisions. A position has become available within the Logistics Division of TFG for a Furniture Quality Control Assessor. We are looking for someone with an understanding of furniture quality standards, with furniture assessing and repair skills along with substantial customer service experience.
Your key responsibilities amongst others will be:
- To perform all administrative duties related to QC processe
- To co-ordinate & conduct furniture assessment at customers’ home
- To ensure that assessment SLA’s are achieve
- Compile and report on key metrics and identify and analyze opportunities for continuous improvement
- Communicate closely and partner with all relevant stakeholders
- Maintain a professional relationship with internal and external business partners