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Retail Controller - Somerset West Garden Route Cape Town




Western Cape


Quantum Recruitment

Key Performance Areas:

Conduct regular checks to confirm adherence to standards

Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved

Ensure all staff are up to date with latest product offering

Measuring queue lengths and taking corrective action if necessary

Implement hygiene and cleanliness routines in all areas of responsibility and report all maintenance needs.

Ensure that staff is dressed according to SOP at all times

Ensure that all workstations are manned at all times

Ensure quality control measures are completed and standards adhered to at all times

Responsible for effective Asset management within projection area

Assist with motivating and training of staff to implement

Maintain safety/ security regulations

Train and manage cashiers to meet the standards of competency required

Drive customer service and relations in line with quality and performance standards

Control credit card transactions



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