Sales Support and Product Support
African Executive Talent
SALES SUPPORT & PRODUCT SUPPORT
Business Line/Unit Africa Middle East & Turkey ( AMET)
- The SSP Product support is working closely in cooperation with the SSO Sales engineers, Products lines and other Sales support team.
- Plans, organizes and support, sells technically standard and /or complex products and related services, using specialized knowledge of the Process technology/products eg. the composition, uses and maintenance of the products.
- Represents and support sells THE COMPANYs products and services
- Maintains contact with key customers and ensure improved customer satisfaction on an ongoing basis.
- Ensure continuous new market development.
JOB DUTIES AND RESPONSIBILITIES
- Lead and organize the sales support activities within Southern Africa region according to agreed targets
- Benchmarks and establishes best practice Customer Technical Support Sales of capital equipment and related activities
- Formulate product strategy development and execution for effective sales and marketing of THE COMPANY products in coordination with product group
- Responsible for proposal preparation, negotiation and the securing of contracts within the Mining or Aggregates Industry, ensuring correct technical and commercial fit
- Ensure that preparation and submission of customer quotation and order handling is performed timeously and in accordance with THE COMPANY standard procedures
- Effectively control expenses in order to ensure that targets are met
- Participation in sales strategy development and support team meetings, in accordance with the management system
- Expand into and secure business into AMET market
- Develop and support new business opportunities sales
- Monthly reporting
- Maintain and increase customer satisfaction
- Travel locally and internationally on an ad hoc basis.
- Reports to SSP Hub Operations Manager
NTERNAL AND EXTERNAL INTERFACES
- SSP hub manager, product group, Sales and Project teams
- SSO AMET Sales team
- Key Global and Local customers within the Market Area
- Local and Global MSE Support Team