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Sales Support & Product Support Engineer

Reference: 

Sales Support and Product Support

Location: 

East Rand

Source: 

African Executive Talent

SALES SUPPORT & PRODUCT SUPPORT

Business Line/Unit Africa Middle East & Turkey ( AMET)

 

JOB STATEMENT

  • The SSP Product support is working closely in cooperation with the SSO Sales engineers, Products lines and other Sales support team.
  • Plans, organizes and support, sells technically standard and /or complex products and related services, using specialized knowledge of the Process technology/products eg. the composition, uses and maintenance of the products. 
  • Represents and support sells THE COMPANYs products and services
  • Maintains contact with key customers and ensure improved customer satisfaction on an ongoing basis. 
  • Ensure continuous new market development.

 

JOB DUTIES AND RESPONSIBILITIES 

  • Lead and organize the sales support activities within Southern Africa region according to agreed targets
  • Benchmarks and establishes best practice Customer Technical Support Sales of capital equipment and related activities
  • Formulate product strategy development and execution for effective sales and marketing of THE COMPANY products in coordination with product group 
  • Responsible for proposal preparation, negotiation and the securing of contracts within the Mining or Aggregates Industry, ensuring correct technical and commercial fit
  • Ensure that preparation and submission of customer quotation and order handling is performed timeously and in accordance with THE COMPANY standard procedures
  • Effectively control expenses in order to ensure that targets are met
  • Participation in sales strategy development and support team meetings, in accordance with the management system
  • Expand into and secure business into AMET market
  • Develop and support new business opportunities sales
  • Monthly reporting
  • Maintain and increase customer satisfaction
  • Travel locally and internationally on an ad hoc basis.

 

 

RELATIONSHIPS

  • Reports to SSP Hub Operations Manager  

 

NTERNAL AND EXTERNAL INTERFACES

  • SSP hub manager, product group, Sales and Project teams
  • SSO AMET Sales team
  • Key Global and Local customers within the Market Area
  • Local and Global MSE Support Team 

 


 

 

Industry: 

Sales

Job Type: 

Permanent

Date Posted: 

2017-01-23