An exciting new role has opened with one of our international leaders within IT Managed Services. Based in their offices in CPT. This is a wonderful opportunity to join a dynamic team and world class employer.
Reporting to the Team Leader, the key deliverables of our Second Line Engineers can be summarised as follows:
Delivery of high quality remote support on a range of technical incidents and problems across the client base
Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution
Perform administrative tasks user and server related
Involvement and presence in core Virtual Teams
Help support, train and mentor other team members
You will have a hands on problem solving approach; solving problems within strict SLA timeframes
Take ownership of incidents assigned to you and manage them through to resolution.
Ensuring SLAs are met; time to respond, time to resolve and first-time-fix.