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Senior 2nd Line Night Shift Engineer - CPT

Reference: 

20190129

Location: 

Cape Town

Source: 

Personnel Connect International

Remuneration: 

R20 000.00 - R22 000.00 Per Month

An exciting new role has opened with one of our international leaders within IT Managed Services. Based in their offices in CPT. This is a wonderful opportunity to join a dynamic team and world class employer. 

Reporting to the Team Leader, the key deliverables of our Second Line Engineers can be summarised as follows:

Delivery of high quality remote support on a range of technical incidents and problems across the client base

Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.

Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution

Perform administrative tasks user and server related 

Involvement and presence in core Virtual Teams

Help support, train and mentor other team members

You will have a hands on problem solving approach; solving problems within strict SLA timeframes

Take ownership of incidents assigned to you and manage them through to resolution.

Ensuring SLAs are met; time to respond, time to resolve and first-time-fix.

Application troubleshooting

Industry: 

IT

Job Type: 

Permanent

Date Posted: 

2019-01-29