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Senior Learning & Development Co-ordinator




Western Cape


Full Circle Contact Centre Services (PTY) LTD

CapitaSA is seeking a motivated Customer-Centric individual who is ready to provide world class customer service by living Capitas culture and values.  In this role you will be responsible for leading a team of Learning and Development Co-ordinators

General Responsibilities

  • Manage a team of Learning and Development Co-ordinators
  • Oversee the efficient co-ordination of all logistical arrangements made within the training space
  • Managing the calendar for the training venues and resources at all sites, ensuring that there is always up-to-date information available on venue allocations and resources
  • By conducting regular audits, ensure all training equipment is fully operational and make alternative arrangements if needed
  • Ensure all training venues are fully operational including liaising with relevant departments for any maintenance work required
  • Manage all bookings for external speakers in training sessions
  • Supervise the printing and binding of all training materials
  • Ensure optimum stock levels of all stationery required for training
  • Compile new induction trackers for trainers
  • Oversee the distribution, collection and storage of all training-related documentation
  • Provide administrative support and assistance in terms of skills development on a continuous basis
  • Compile and distribute weekly reports on trainer evaluation feedback
  • Compile and send weekly learner and department information to relevant parties
  • Develop and distribute all CBT reports and manage completions
  • Compile and oversee all Skills Development, Employment Equity and BBBEE reporting and administration as required
  • Participate in representing the Department in all ISO and Compliance related matters and requirements and Assumes accountability for the Business Units compliance practices
  • Reports all Health & Safety incidents to the Occupational Health and Safety Officer on site.
  • Implements, maintains, and manages the cascading of all relevant Capita policies & procedures to team members.

Capita Values


  • Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.




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