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Student Advisor

Reference: 

1271082

Location: 

Cape Town

Source: 

Educor

Remuneration: 

R5 500 Per Month

A private educational institution is seeking to employ a Student Advisor at their Head Office in Cape Town

Roles and Responsibilities:

  • Receives in-bound calls from students and provides information and/or solution to the customer for each concern/query raised in an accurate and relevant manner.
  • Each query/concern raised during a telephonic call from students addressed effectively.
  • Communicate the information and/or solution to the student for each concern/query raised in an accurate and relevant manner.
  • A case note is updated/added correctly for each student query (e-mail or telephonic) received.
  • Sources the required information from the relevant department if required.
  • Makes out-bound calls to students if and when necessary.
  • Maintain daily statistic sheet if and when required
  • Daily Quality and Quantity targets met
  • Assisting in other sub departments within Student Services Department as and when required

Industry: 

Call Centre

Job Type: 

Permanent

Date Posted: 

2017-08-24