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Technical Support Engineer

Reference: 

7357

Location: 

Cape Town

Source: 

ABC Worldwide (Pty) Ltd

Our client is looking for a technical support engineer to help resolve queries and keep our systems operational. If you can help troubleshoot and diagnose everything, they're interested in talking to you.

 

Key Responsibilities:

 

  • A small company, can-do ethos
  • We focus on getting stuff done, not on process or management hierarchy
  • Working remotely but communicating regularly
  • A flexible working schedule
  • Training on the job
  • Providing technical support for tickets raised by clients
  • Interpreting performance logs and performance graphs and other metrics to help determine root cause
  • Using back-office tools and SQL queries to resolve requests
  • Diagnosing and helping fix production issues
  • Writing and maintaining a variety of scripts as required. Most existing scripts are in PHP.
  • Being proactive and not just waiting to be told the next thing to do
  • Not being phased by the strange variety of things that need doing in a small growing company
  • Helping administer Linux servers and Oracle and MySQL servers (in the future this will likely by PostgreSQL instead)
  • Finding better ways that we can get things done
  • Providing technical support for tickets raised by clients
  • Interpreting performance logs and performance graphs and other metrics to help determine root cause
  • Using back-office tools and SQL queries to resolve requests
  • Diagnosing and helping fix production issues
  • Writing and maintaining a variety of scripts as required. Most existing scripts are in PHP.
  • Being proactive and not just waiting to be told the next thing to do
  • Not being phased by the strange variety of things that need doing in a small growing company
  • Helping administer Linux servers and Oracle and MySQL servers (in the future this will likely by PostgreSQL instead)
  • Finding better ways that we can get things done

 

Experiences & Qualifications:

 

  • Familiarity with Linux command-line
  • Some experience with the basics of database administration (installation, monitoring, backups etc.)
  • Some PHP coding experience. Some of our existing infrastructure is PHP scripts right now.  You'll certainly be comfortable looking at code and perhaps finding and fixing the odd bug.
  • Some other programming language experience.
  • Good interpersonal skills and a great team attitude
  • The ability to quickly learn new things and adapt
  • Familiarity with the basic workings of JVM-based applications, both servlet containers and newer standalone systems like Play! Or Spray.
  • Experience with distributed log collection such as ELK

 

 

If you are interested and meet the above requirements; forward your CV to Jaime@abcworldwide.com.

Industry: 

IT

Job Type: 

Permanent

Date Posted: 

2019-07-02