We are the biggest supplier of specialty gourmet fish products to the retail and food service market in South Africa.
We are looking for a vibrant person to fill our vacancy for a Telesales Consultant at our Montague Gardens office.
Responsibilities include (but not limited to):
Monitor orders vs stock availability and manage demand correctly.
Perform daily PO (purchase order) checks to ensure all orders are processed.
Liaise with Credit Control on releasing of orders.
Contact Customers directly regarding overdue payments if required.
Build repeat sales through strong customer relationships by focusing on wants and needs.
Maintaining quality service by following the company standards
Provide timely & professional responses to Customers queries, together with after sales support.
Escalate unresolved queries to Management, providing details and actions taken.
Ensure Customers are made aware of new products/launches.
Preparing of sales reports for individual channels that one is responsible for.
Tracking of actual vs volume targets as per business objectives set.