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Travel Claims Assessor

Reference: 

QR3753

Location: 

Johannesburg

Source: 

Quantum Recruitment

Key Performance Indicators:

Documentation/logging of Travel cases:

  • All cases are collated and logged accurately

 

Productivity, as measured by number of cases assessed, and compared to group norm:

  • Assess and process between 15 to 20 claims per day depending on claim scenario

 

Undertaking of activities aimed at increasing personal competence:

  • When the opportunity arises, undertakes appropriate work-related activities beyond laid-down tasks for the job, with a view to increasing personal competence

 

Actively working to familiarise him/herself with Travel policy wordings and rules/ client benefits and service provider information:

  • Take time during shift or arrange time with team leader during/after shift to review Travel policy wordings and rules/ client benefits and  service provider information

 

Insure daily, weekly and monthly capture targets are met, also ensuring monthly follow up of claims are completed:

  • Assess and captures all claims  within 2 to 14 days ( dependant on client SLA's

 

Handling enquiries from service providers, schemes and policy holders:

  • Handing these enquiries within 48 hours and the escalating to Team Leader if the deadline cannot be met

 

Taking on of ad hoc assignments

  • Accepts all ad hoc assignments given to him/her; meets deadlines agreed to

Industry: 

Insurance

Job Type: 

Permanent

Date Posted: 

2017-06-23