Training Administrator

Job Title: Training Administrator

Department: Training and Development
Reports to: Project Manager- Training
Location: Cape Town
Employment Type: Full-time

Job Summary:

The Training Administrator is responsible for managing the day-to-day administrative functions of the training department. This role involves scheduling, coordinating, and supporting all training activities, maintaining training records, and ensuring smooth communication between trainers, trainees, and other stakeholders.

Key Responsibilities:

1. Training Coordination:

• Schedule and coordinate training sessions, workshops, and seminars.
• Liaise with trainers, participants, partners and external vendors to ensure smooth delivery of training.
• Book training venues, arrange necessary equipment, and manage training logistics.
• Manage the enrolment process, including sending invitations, tracking responses, and maintaining participant lists.

1. Record Keeping and Reporting:

• Maintain accurate training records, including attendance, progress, and certification details.
• Update the learning management database with relevant information and training schedules.
• Prepare and distribute reports on training activities, attendance, and performance metrics to the management team.
• Prepare and distribute minutes for approval by Project Manager

1. Communications and Support:

• Act as the primary point of contact for training inquiries from staff and external participants.
• Distribute training materials and resources to participants prior to the start of training sessions.
• Provide administrative support to trainers, such as printing materials, setting up equipment and coordination.

1. Monitoring and Feedback:

• Collect and process feedback from participants and trainers after each training session.
• Assist in evaluating the effectiveness of training programs and suggest improvements based on feedback and outcomes.
• Track and follow up on post-training assessments or evaluations.

1. Compliance and Certificates:

• Ensure that all training programs meet client compliance standards.
• Draft, track and manage issuing of training certificates
• Ensure that all training documentation is filed and stored securely for audit purposes.

1. Continuous Improvement:

• Identify opportunities for improving the efficiency and effectiveness of training administration.
• Support the development of new systems, processes, and tools to enhance the training experience.

Skills and Qualifications:

• Diploma or degree in business administration, human resources, or related field.
• Proven experience as a training administrator, coordinator, or similar administrative role.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and deadlines.
• Strong attention to detail and problem-solving abilities.
• Familiarity with e-learning platforms is a plus.

Working Conditions:

• Office-based, though some travel to training venues may be required.
• Flexibility in working hours may be needed to accommodate training schedules.