FIT Specialist

FIT Specialist | Newlands, Cape Town

(Fixed-Term Contract - 6 Months Maternity Leave Cover - Monthly Paid)

An exciting Fixed-Term Maternity Leave Cover (6 Months) opportunity exists for an experienced and highly professional FIT Specialist to join the Vineyard Hotel team.

The successful candidate will be responsible for managing and optimising Free Independent Traveller (FIT) reservations, with a strong focus on maximising revenue while delivering a seamless and exceptional guest experience.

Key Accountabilities

  1. Reservations Management: process FIT reservations accurately and efficiently within established SLA timeframes
  2. Revenue optimisation: maximise average rooms rates through effective upselling and cross-selling
  3. Guest service excellence: provide personalized, attentive service for guests
  4. Financial compliance: secure deposits and payment guarantee per policy; ensure compliance with cancellation & refund policies; minimize bad debt and no-show losses through proactive measures
  5. Coordination and communication: flag potential operational issues proactively

Minimum Requirements:

  • Matric (NQF Level 4) is required
  • 2 years’ experience in hotel reservations
  • Experience handling individual guest bookings (FIT)
  • Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

Key Competencies

  • -MS365,
  • Proficiency in PMS (Opera/Fidelio), OTA/GDS systems
  • Knowledge of reservation platforms and booking engines
  • Excellent guest service and communication skills
  • Attention to detail for accurate reservations
  • Analytical and numerical skills
  • Problem-solving & decision-making ability
  • Commercial acumen
  • Product knowledge
  • Sales & upselling, Adaptability & resilience
  • Policy & compliancy knowledge
  • Client-focused
  • Accuracy
  • Planning
  • Results-oriented
  • Cooperation
  • Devotion to Quality
  • Analysing and Forming Opinions
  • Performing under Pressure

Employment Equity

Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan.

Maternity Leave Cover Fixed - Term Period:

01 December 2026 – 31 May 2027

Closing Date

Please apply by no later than 19 October 2026

Job Reference
FIT Specialist 05Oct
Company
Vineyard
Job Apply Url
https://www.applybe.com/vineyard/job/?a=647459256.0
Job Apply Email
[email protected]
Salary
0.0000
Job Location
South Africa
Industry

Travel, Leisure, Tourism and Hospitality
Date Posted
2026-10-07
Closing Date
2026/11/06