REGIONAL COOLER COORDINATOR
Commercial
Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.
Job Purpose
The Regional Cooler Coordinator is responsible for the coordination of new placements, movements, breakdown repairs and in-field evaluation of The Beverage Company’s Coolers and dispensing assets. The role coordinates the implementation of the Cold Strategy, ensuring a market driven differentiated service offering that builds sustainable competitiveness within clearly identified channels. The role is therefore key to driving sustainable growth, brand equity, sales volume, market share, competitive advantage and corporate reputation.
Key Accountabilities and Outputs
Procurement of Assets Involvement:
- Assess market demand for trade assets within their region
- Confirm number of trade assets required by their region with the asset department
Warehousing process involvement:
- When receiving stock reports, the coordinator must do stock take at least once a week, and investigate and report on stock variances between suppliers’ stock on hand and asset register
- Communicate stock on hand in warehouses to stakeholders, included but not limited to sales teams
Movements of Assets process involvement
- The coordinator will be the point of contact for application of trade assets from customers
- File all necessary documentation in a centralized repository
- Verify customer application documentation to ensure that it meets all requirements
- Prioritise trade asset movements to manage customer expectations
- Communicate prioritisation of asset movements with stakeholders
- Ensure the movement schedule is updated accordingly
- Create verification Job Cards and planned verification schedule for BevCo resources to execute verification of assets in trade
- Confirm that trade assets have been verified on time
- Communicate asset verification performance to stakeholders every week
- Ensure that trade assets are used correctly according to BevCo standards
Maintenance of Assets process involvement
- Prioritise trade asset maintenance to manage customer expectations
- Confirm and communicate maintenance progress to stakeholders
- If there are SOP updates, the coordinator must conduct training to sales reps and sales managers
- The training events should be recorded and registers must be collected and filed in a centralized repository
Qualifications and Experience
- Grade 12 / Matric / NQF level 4 (Essential)
- Up to 2 years’ experience (Operational Execution) Proven administrative ability
- Understanding of commercial requirements
- Good with numbers and analytics, Excel and Power BI
- Robust IT Skills
Key Qualities
Communication
- Routine communication in connection with instructions, requests or normal work tasks
Problem Solving
- Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.
Relationships Maintained
- Others in own work area
- Others outside own work area (third-party service provider)
Behavioural Competencies
Accountability
- Accomplishes assigned tasks and goals: takes necessary actions to keep progress against objectives on track.
- Prepares a roadmap for success.
- Ensures that all who need to know, are clear about the plan.
- Takes full responsibility for own actions and outcomes, including mistakes.
- Always acts in the company’s best interest, regardless of whether it is difficult or unpopular.
- Ensures others are on track for achieving their goals.
Collaboration
- Helps others with their work.
- Meets commitments to team members or others in the organisation.
- Actively contributes to team discussions and the accomplishment of team work plans.
- Shares expertise and resources to help others address their needs.
- Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.
- Actively keeps all stakeholders informed.
- Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the team’s direction.
Continuous Improvement
- Increases performance expectations when success has been achieved
- Seeks out sources of information, including trade associations, “best practice” companies, customers, peers, subordinates, etc.
- Finds ways to fast-adapt improvement ideas to work processes
- Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements
Decision Making
- Organises information to make it easier to analyse or see trends.
- Anticipates consequences and formulates alternatives.
- Establishes clear decision criteria for making informed choices.
- Seeks relevant information to better understand situations and problems.
- Conducts appropriate analysis; neither makes snap decisions or over-analyses.
- Sees relationships between various facts, figures or other information.
Knowledge of Business
- Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current
- Describes the important impacts that one has on the success of one’s functional area and on company results; demonstrates a knowledge of the customers business
- Uses business understanding to make sound decisions and influence the decisions of others
Sales